Shopping Policy

We hope you love everything what you purchase from Flax Seed Pillows. Complete satisfaction is our goal. But if it happens that you are not satisfied, you may return the product within 30 days from the date of your  order.

Returns:

Merchandise eligible for return must be

  • New, unused, and in original condition
  • Accompanied by proof of purchase, order email confirmation or order number.
  • Items used are not refundable.

To make a return, simply repackage the item, include a copy of the original invoice with the reason for the return and ship the package to:

In Rhythm Flax Pillows

P.O. Box 2016, Del Mar, CA 92014

Damaged items:

Occasionally, a product will be damaged in transit or there might be a manufacturing defect, please email a picture of the damage with the order number or the confirmation email.

By providing a picture we will open a damage report and process either a full refund or a reshipment.

  • Items damaged due to burning are not returnable.

Once we have received and inspected the item, we will send you an email and let you know of approval or rejection of your refund.

If approved we will issue you a refund direct to your original payment method for the purchase price, including tax, shipping and handling.

Late or missing refunds (if applicable)

If you haven’t received your refund after 7-14 business days, check your bank account or credit card company again you made the original payment from.
There is most often a 3-4 day processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  contact@flaxseedpillows.com for an exchange or a refund.

Secure Shopping:

While shopping at Flax Seed Pillows we use the latest SSL encryption technology to ensure your personal information is protected. We use industry leading shopping cart software and highly regarded payment services company for secure payment methods including protection your  your information.

At Flax Seed Pillows, we take your privacy concerns seriously. Neither we at flaxseedpillows.com nor In Rhythm share, disclose, or sell any information about our customers to any outside parties.

Shipping Origin:

Shipping charges are configured using the USPS shipping calculator on the shopping cart, with Flax Seed Pillows in Del Mar, California, as the shipping point of origin.

Payment Methods:

We accept VISA and MasterCard, Paypal, Apple etc. See the instructions in the shopping cart.

International Orders:

Currently we do not offer International ordering online, we are pleased to handle International orders by phone. If calling from outside the U.S. call +1-(858) 775-8722

Email us at: contact@flaxseedpillows.com